As a patient at NorthLakes or anywhere that you receive healthcare, you have many rights in regard to your care, your records, and your privacy. We follow all of the laws and best practices to ensure this. We take your rights very seriously because we know that you do as well.
The Patient Privacy Form outlines all of these rights and responsibilities. Ask for a copy any time you are in one of our clinics.
Contact any of our clinics to access your health records.
NorthLakes Community Clinic Patient Bill of Rights:
TREATMENT
We will provide care no matter your race, birthplace, beliefs, sex, gender identity, sexual orientation, health problems, or income.
PRIVACY
Your reason for seeking care, your health problems, and your treatments will be shared only with those who need to know for you to receive good care. This might include the doctor, nurse, or your insurance company.
SAFETY
Your records will be kept in a safe place where they can be read only by those who care for you.
CLEAR COMMUNICATION
We will talk with you about any tests, medicines, or other treatments we think might help you. We will explain everything clearly and answer your questions.
HEALTH CARE SERVICES
You will not be denied the services that you need. We will respect your thoughts about the care you receive and will work with you to address any concerns you have about your treatment.
RESPECT
We will respect your beliefs and values.
KNOWLEDGE
We will listen to your concerns and share all the information we have about your health problems so you can make good healthcare choices.
FAMILY INVOLVEMENT
You may invite your family members to help you decide what treatments you choose.
END-OF-LIFE CARE
We can talk with you about making a plan for your healthcare
at the end of life.