Virtual Visits Are Here

NorthLakes Community Clinic is now offering virtual appointments for the following services: Behavioral Health, Medical, and Nutrition Therapy. Our Community Health Workers are also providing social support and assisting in health insurance enrollment virtually.

What are virtual visits?
Virtual visits allow you to maintain primary care by connecting with your provider on your phone, computer, or tablet. Patients will have the option of choosing just audio or audio and video based on what’s most accessible for them. Patients have the option of choosing between two video options – MyChart (our patient portal) or patients without MyChart a Zoom link. Both options use the free Zoom app.

Will insurance cover my appointment?
Most insurance now cover virtual visits for medical and behavioral health services. If you are underinsured or uninsured, be sure to let us know and we can work with you to see if you qualify for our sliding fee scale. We’re also offering free appointments with our Community Health Workers who can help you sign up for health insurance.

How do I schedule an appointment?
Please call 888.834.4551 to schedule a virtual visit appointment or request an appointment through MyChart. If you do not have a MyChart account, please sign up here or call 888.834.4551.

I’ve scheduled a virtual video appointment but don’t have Zoom. How do I download it onto my computer, phone, or tablet?

Zoom is a free application. You can download and get more information about it here.

How do I schedule an appointment on MyChart?
To request a virtual visit appointment through MyChart, please watch the video below, or follow these instructions on pages 1 & 2.

How do I prepare for and attend a Virtual Visit on MyChart?

Before you have your first virtual visit, you will first need to download the Zoom app from your app store (phone or tablet) or download it from their website, (desktop or laptop). The Zoom application is free. You don’t need to login into Zoom prior to your appointment, the application just needs to be downloaded onto your device.

Please watch the video below on how to start your virtual visit, or follow these instructions on pages 3-6.

If you have any questions or concerns, please call 888.834.4551