March 25, 2020 COVID-19 Update
During this time, our number one priority remains the health of our patients, our team, and our community. As a result, we are taking the following measures to limit patients and community members in our clinics.
Service Update:
In response to Governor Tony Evers Stay-At-Home order, we will be reducing our in-clinic services to essential health services. This includes Medication-Assisted Treatment and limited group and individual counseling for our Recovery program, medical visits, emergency dental, emergency chiropractic and limited pharmacy services. Some examples of what is included within these services can be found below. These will be offered on a limited basis based on the severity of the case and whether the service needs to be provided in-person. If you are a patient scheduled with an essential service and are displaying any flu-like symptom, have traveled out of the country within the last 14-days, or have come into contact with someone that has COVID-19, please call our clinic prior to coming to an appointment. We will triage you over the phone. If we determine you should come to one of our medical clinics and are potentially contagious, we will ask that you utilize one of our curbside testing areas. Additional information on how to access this will be provided during your triage call.
Other critical or essential services, such as Behavioral Health, we will provide via telephone and telehealth. We are currently working hard to get these services up and running as soon as possible. We will be reaching out to patients regarding their upcoming appointments but if you have any questions, please call us at 888.834.4551.
Due to our reduction to essential health services all of our clinics will be closed to the public, unless you have a scheduled appointment. If you need to make a delivery or pick-up medication that cannot be mailed, please call ahead to make arrangements as our doors will be closed.
COVID Hotline:
If you are a patient of NorthLakes and have questions surrounding COVID-19, please call 715.934.0113 between 8:30 am – 5 pm, Monday thru Friday.
What constitutes an Essential Health Service?
The following is a sample of appointments that may be covered within our essential health services. Please call our clinic for further information or if you have questions regarding an upcoming appointment.
Emergency Chiropractic:
Acute care visits
Emergency Dental:
Broken tooth
Abscess
Severe tooth Pain
Potential Infection
Uncontrolled bleeding
Facial trauma
Medical:
Acute pain or injury
Change in health with new or worsening symptoms
Well Child Checks where immunizations are needed
Post-partum newborn weight checks
OB appointments
Emergent or urgent procedures
Pharmacy:
Refrigerated medication
Medication needed within 48-hours
Other prescriptions will be mailed
Recovery:
Medication Assisted Treatment
Limited group and individual counseling
No visitors allowed:
To limit potential exposure of COVID-19 to our patients and staff, we are limiting clinic access to patients with a scheduled appointment. This means visitors, walk-in patients and other community members will not be allowed to enter our clinics. If you need to make a delivery, please schedule ahead of time. If you are a patient who needs to make an appointment, please call and get a scheduled time before entering our clinic. We apologize for the inconvenience but the health and safety of our patients and staff remains our top priority.
Pharmacy Update:
Effective immediately, we are asking patients to have their regular prescription refills to be filled via mail. Please allow up to an extra week for mailing. For patients who cannot wait or for refrigerated medications, we will offer curbside pick-up. Patients will be asked to call the pharmacy when they are in our parking lot and staff will hand deliver it to them. Payment by credit or debit cards is preferred to streamline this process but we will work with patients 1:1 on other payment options as needed.
This is in response to the COVID-19 pandemic and necessary for the safety of our patients, our team, and our community.
MyChart Update:
With the spread of COVID-19, our patient portal called MyChart gives you another way to communicate with your care team and provides timely access to your health records. Through MyChart, patients can send secure messages to their care team around specific concerns they have about treatment or symptoms they may be experiencing. Our staff will then communicate back through MyChart. MyChart also has many other great features that include viewing test results, managing appointments and communicating with other health systems, giving you a great overview of your health record. If you currently don’t have access to MyChart, please call 888.834.4551 to obtain access or a patient service representative at your next appointment. There is also a MyChart App available for smartphones.
MyChart is available to most of our patients with the exception of our dental patients and our patients in Park Falls and Hurley.
